OS Files Modified - Select if some specific OS files inside Windows were changed due to a software installation or update and now the system won't start up.BIOS/TPM Change - Select if a BIOS or TPM setting was updated or changed and now the system won't start up.Click the 'Reason' drop down menu and choose one of the three reasons:.In the 'Recovery Key ID' field, enter the 32-digit code that appears on the BitLocker recovery message on your screen.Tick the box 'I have read and understand the above notice', then click 'Continue'.On another device connected to the UQ network or VPN, go to.Contact the ITS Service Desk (x56000) and quote the recovery key ID located on the BitLocker recovery message. The ITS Service Desk can then locate and provide you with your recovery key to unlock the system.
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